Arvellax™ offers consumer electronics and desktop accessories for work, study, communication, and everyday digital routines. Browse our product collection for currently available items.

Review the product page for supported devices, connections, operating systems, power requirements, and other relevant specifications. If you are unsure, email service@arvellax.com with the product name and the model of your device.

Included accessories vary by product. Check the product description for package contents. If an accessory or component is not clearly listed, contact us before purchasing to confirm whether it is included.

Contact us with your order number and details of the discrepancy. For a verified material difference from the product description, we provide an appropriate refund, replacement, or return solution at no additional cost to you.

After a successful checkout, an order confirmation is normally sent to the email address entered during purchase. Check your inbox and spam folder.

If you cannot locate the confirmation, contact us with the name and email address used at checkout.

Store transactions are processed in United States Dollars (USD). Your bank or payment provider may apply currency conversion or related fees.

Available payment methods are displayed at checkout and may include PayPal and eligible credit or debit card options. Availability can depend on your location and payment provider.

See our Payment Options page for additional information.

Email service@arvellax.com within 12 hours after placing your order. Include your order number and the requested change.

Requests are subject to the order's fulfillment status and are not confirmed until accepted by our team. Even within 12 hours, an order may have reached a stage where it cannot be stopped or changed.

If we accept cancellation of the entire order before shipment, we refund the amount paid, including any original shipping charge, without a cancellation fee. Approved refunds are issued to the original payment method within 10 business days.

If cancellation is no longer possible, we will explain the available next steps and applicable return options.

• $50.00 USD or more: Free standard shipping.
• Below $50.00 USD: $5.99 USD standard shipping per order.

The threshold uses the merchandise subtotal after discounts and before shipping, taxes, or import fees. These standard rates apply to destinations accepted at checkout. Your shipping charge is displayed before payment.

Standard processing takes 2–4 business days after payment confirmation. During holidays, promotions, or high-volume periods, processing may take up to 5 business days.

Processing is separate from transit time. If we expect processing to exceed 5 business days, we will contact you with an updated estimate and available options, including cancellation and a refund if the order has not shipped.

Estimated transit times after dispatch are:

• United States: 10–15 business days.
• Canada, United Kingdom, and Australia: 11–16 business days.
• Other supported destinations: 15–20 business days.

Add the processing period to estimate the total delivery time. For example, a standard U.S. order has an estimated total of 12–19 business days after payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays. Delivery estimates are not guaranteed arrival dates.

Orders may ship from our own or partner fulfillment facilities, including locations outside your delivery country, depending on inventory and destination. We do not guarantee dispatch from a local warehouse in your country.

Our registered company address in China is provided for company identification and is not necessarily the dispatch location or return warehouse.

We send a shipping confirmation email with available tracking information after dispatch. Tracking may take approximately 1–3 business days to display its first carrier update.

If you cannot find the email or access tracking, contact us with your order number.

International orders may be subject to import duties, taxes, or other government charges. Unless expressly included or collected at checkout, these charges are the recipient's responsibility.

Free standard shipping does not include import charges. Contact us if you need available shipment information or documentation for customs clearance.

Contact us if tracking remains unchanged for an extended period, shows an exception, or your order passes its estimated delivery window.

We will review the shipment history and request an update or investigation from the carrier or fulfillment partner. We will explain available information, revised estimates, and next steps.

If the package cannot be located or delivery cannot be completed, we will arrange an appropriate replacement or refund. We will not require indefinite waiting for an undeliverable order.

Contact us even if the carrier has not formally declared the package lost. A formal loss statement is not required before we will investigate.

If loss is confirmed, we offer a replacement at no additional product or shipping cost, or a refund for the lost items, according to your preference and stock availability.

If the entire order is lost and refunded, the refund includes the original shipping charge, if paid.

Check the delivery address, mailbox, safe-drop locations, reception desk, and whether someone at the address accepted it. Contact us promptly if it remains missing.

We will investigate available delivery evidence. A “Delivered” tracking status alone will not be used to automatically reject your claim.

If the investigation establishes loss, misdelivery, or failure to deliver the order, we provide an appropriate replacement or refund without additional product or shipping charges. If findings are inconclusive, we will explain the evidence and review further information you provide.

See our Shipping Policy for the complete delivery process.

Eligible purchases may be submitted for return within 180 calendar days after delivery. Contact us before shipping an item back.

The 180-day period is a return request window, subject to eligibility conditions. It is not an unrestricted 180-day usage trial.

Opening the packaging and briefly checking basic operation does not automatically prevent a preference-based return. The item must be clean, complete, and free from customer-caused damage, modifications, or signs of continued use.

Include supplied accessories, manuals, and components. Use original packaging if available or suitable protective packaging. Missing outer packaging alone does not automatically disqualify a return. Tell us about any missing components before shipping.

These preference-return conditions do not prevent assistance with a verified defect, damage on arrival, incorrect item, or material discrepancy.

Email service@arvellax.com with your order number, checkout email, item name, reason for return, and preferred resolution. Include relevant photos or video where useful.

We review eligibility and provide the return destination, packing instructions, and applicable shipping-cost information. Keep your shipping receipt and tracking details.

A request submitted within the 180-day window will not become late solely because our review or instructions arrive after that window.

Preference-based returns: You pay return shipping if you change your mind, no longer want the product, or ordered it in error and we supplied it correctly. The amount depends on your carrier, package, and assigned return destination. We provide the address before you arrange shipping so you can obtain a quote.

Verified product or fulfillment problems: We cover necessary return shipping through a prepaid return method or another agreed arrangement. Approved replacement shipping is also paid by us.

We do not charge restocking or return-processing fees for eligible returns.

For a preference-based return, the original shipping charge is generally not refundable, except where applicable consumer rights require otherwise.

If the entire order is refunded because it was lost, damaged, defective, incorrect, or otherwise not supplied as ordered, we also refund the original shipping charge, if paid.

We do not retroactively deduct outbound shipping from an order that qualified for free shipping. For a partial-order refund, we explain the item refund and any applicable shipping reimbursement.

Contact us with your order number and describe the problem. Include photos or video of the item, packaging, or shipping label where available.

Report visible shipping damage promptly, preferably within 72 hours of delivery. Reporting later than 72 hours does not automatically disqualify your claim.

For verified damage, defects, incorrect items, missing contents, or material discrepancies, we provide an appropriate replacement, refund, or return solution at no additional cost to you. If particular evidence is unavailable, contact us to discuss another reasonable way to assess the issue.

Contact us first. The return warehouse may differ from our registered company address in China. We provide the full return address, destination country, and shipping instructions after approval.

Do not send returns to the registered company address unless instructed by our team. Do not assume a domestic return address will be available in your country.

If a return is required, we inspect the item after receipt and notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days after approval.

The return inspection period is separate from refund processing. Your bank or payment provider may also need additional time to display the credit.

If more than 15 business days have passed since approval and the refund has not appeared, contact us for assistance.

For a preference-based exchange, arrange an eligible return of the original item and place a separate order for the product you want. Preference-return shipping rules apply.

Replacements for verified product problems or fulfillment errors are arranged directly by our support team without additional product or replacement shipping charges.

Preference-return restrictions may apply to items damaged through misuse, modified products, items with missing essential components or continued use, and customized products or gift cards where the restriction was disclosed before purchase.

A promotional price alone does not make an otherwise eligible item non-returnable. These restrictions do not remove applicable rights relating to faulty, damaged, incorrect, or materially misdescribed goods.

See our Return & Refund Policy for full eligibility conditions and procedures.

Arvellax™ is owned and operated by Shenzhen Zhuoshiman Technology Co., Ltd.

Company address: A706, Building A, Zhongshun Business Tower, 554 Longhua Industrial Road, Longyuan Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China.

Visit our Contact Us page for company and support information.

Email: service@arvellax.com
Phone: +86 19129413844

Customer support is available 24 hours a day, 7 days a week, including weekends and holidays. Use the +86 country code when calling from outside China.

Our support team is available around the clock. Requests involving carrier investigations, warehouse inspections, or payment-provider confirmation may take additional time to resolve.

Return-facility and payment processing business days are Monday through Friday, excluding applicable public holidays, as explained in our policies.