Privacy policy
Privacy Policy
Arvellax™ is owned and operated by Shenzhen Zhuoshiman Technology Co., Ltd.
Business Address:
A706, Building A, Zhongshun Business Tower, 554 Longhua Industrial Road, Longyuan Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China
Customer Support Email: service@arvellax.com
Phone: +86 19129413844
Customer Support Hours: 24 hours a day, 7 days a week, including weekends and holidays.
This Privacy Policy explains how Arvellax™ collects, uses, shares, and protects personal information when you visit arvellax.com, place an order, create an account, or contact us.
1. Information We Collect
The information we collect depends on how you interact with our store.
Order and contact information: Your name, email address, telephone number, shipping address, billing address, order details, account information, and messages sent to customer support.
Payment-related information: Payment providers process information needed to authorize and complete transactions. Arvellax™ does not ordinarily receive or store complete payment card numbers.
Device and usage information: Your IP address, browser type, device type, operating system, approximate location derived from technical information, referral information, and interactions with our website.
Preferences and optional information: Information provided when you subscribe to marketing emails, save preferences, submit a review, or use optional account and promotional features.
Information may be collected directly from you, automatically through cookies and similar technologies, or from providers involved in payments, order fulfillment, security, and other store services.
2. How We Use Information
We use personal information for purposes connected to operating our store and providing customer services, including:
- Verifying orders, processing payments, preparing purchases, and arranging delivery.
- Sending order confirmations, shipping notices, and tracking updates.
- Answering questions and handling cancellations, returns, refunds, and other support requests.
- Maintaining account features and customer preferences.
- Understanding website usage and improving store performance, navigation, and content.
- Detecting fraud, unauthorized transactions, security incidents, and misuse.
- Sending marketing communications where permitted and with any required consent.
- Meeting applicable legal obligations and maintaining necessary transaction records.
3. When We Share Information
We may share personal information with providers that help operate our store and deliver services, including:
- Shopify and other commerce or hosting providers.
- Payment processors and fraud-prevention providers.
- Fulfillment facilities, shipping carriers, and logistics partners.
- Customer-support and communication providers.
- Analytics, advertising, and marketing providers, subject to applicable requirements and privacy choices.
We may also disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect customers and our business, or investigate security incidents.
The information shared depends on the purpose of the service and the information needed to perform it.
4. Analytics, Advertising and Marketing Partners
Depending on the tools enabled on our store, advertising and analytics providers may use cookies, pixels, tags, or similar technologies to collect or receive information about your device, website activity, purchases, and interactions.
These technologies may support website analytics, advertising measurement, campaign performance analysis, and relevant advertising, subject to applicable requirements and privacy preferences.
Providers may include:
Meta: Services associated with Facebook and Instagram may process advertising and interaction information.
Meta Privacy Policy
Google: Google services may support analytics, advertising, campaign measurement, and related website functions.
Google Privacy Policy
AppLovin / Axon: Where enabled, AppLovin / Axon advertising technology may process device, interaction, and transaction-related information to measure advertising performance and support advertising delivery.
AppLovin Privacy Policy
The providers used depend on our active store configuration. Their privacy notices explain their own processing practices.
5. Cookies and Similar Technologies
Our store may use the following types of cookies and similar technologies:
Essential technologies: Support shopping carts, checkout, account access, security, and other necessary store functions.
Functional technologies: Remember preferences and settings to support your experience.
Analytics technologies: Help us understand website activity, identify performance issues, and improve store functionality.
Advertising technologies: Support advertising measurement and relevant advertising where enabled and permitted.
You can manage cookies through your browser settings and any privacy controls available on our website. Blocking certain cookies may affect store functionality.
Visit Your Privacy Choices for information about available privacy controls and requests.
6. Privacy Rights and Requests
Depending on your location and the laws applicable to our processing, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Obtain a copy of certain information in a portable format.
- Opt out of certain uses of information for targeted advertising or activities treated as the sale or sharing of personal information.
- Withdraw consent where processing relies on consent.
The availability and scope of these rights depend on applicable law and the circumstances of the request.
To submit a request, email service@arvellax.com or visit Your Privacy Choices.
We may need to verify your identity before processing a request. Please provide enough information for us to locate the relevant account or transaction, but do not send passwords or complete payment card numbers.
Certain information may need to be retained for legal, security, transaction-record, or other permitted purposes. If a request cannot be fully fulfilled, we will explain the applicable reason.
7. Browser Privacy Signals
Some browsers or extensions allow you to send privacy preference signals, including Global Privacy Control (GPC).
We handle applicable opt-out preference signals as required by the laws that apply to our processing. A browser-based preference may relate to the browser and device used to send it.
For assistance with a browser preference or a request associated with your customer record, contact service@arvellax.com. Additional information is available on our Your Privacy Choices page.
8. Email Communications
We use email to send communications related to your purchase or account, including order confirmations, shipping updates, customer-service replies, and refund notifications.
Where permitted and with any required consent, we may also send promotional emails about products, offers, or store updates.
You can unsubscribe from promotional emails using the unsubscribe instructions in those messages or by contacting service@arvellax.com.
Unsubscribing from marketing does not stop necessary order, account, or customer-service communications.
9. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, and misuse.
Our commerce platform and payment providers use security measures to support checkout and payment processing. Sensitive payment details are generally handled within the payment providers’ systems rather than stored by Arvellax™ as ordinary customer information.
No internet transmission or storage system is completely secure. We cannot guarantee absolute security.
If we become aware of a security incident involving personal information, we will assess the circumstances and take appropriate steps. We will provide notifications where required by applicable law.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including:
- Providing requested services and customer support.
- Processing orders, returns, and refunds.
- Maintaining necessary transaction and business records.
- Resolving disputes and preventing fraud.
- Meeting applicable legal obligations.
Retention periods vary depending on the type of information, the purpose of processing, and applicable requirements.
11. International Data Processing
Arvellax™ is operated by a company based in China and uses service providers that may operate in other countries. Personal information may therefore be processed outside your country of residence, including in China and countries where our providers operate.
Where applicable, we use appropriate safeguards and legally required arrangements for international transfers of personal information.
12. Children’s Privacy
Our store is intended for general consumers and is not directed toward children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact service@arvellax.com so we can review the matter and take appropriate action.
13. Shopify and Third-Party Services
Our store is hosted on Shopify. Shopify processes certain information to provide commerce, hosting, checkout, security, and related services.
Shopify may also process information for purposes described in its own privacy documentation.
Our website may link to independently operated websites or services. Their operators are responsible for their own privacy practices. Review their privacy notices before providing personal information.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technologies, processing practices, or applicable requirements.
The updated policy will be published on this page. We will provide additional notice of material changes where required by applicable law.
15. Contact Us
For questions about this Privacy Policy or requests relating to your personal information, contact:
Brand: Arvellax™
Legal Company Name: Shenzhen Zhuoshiman Technology Co., Ltd.
Business Address:
A706, Building A, Zhongshun Business Tower, 554 Longhua Industrial Road, Longyuan Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China
Email: service@arvellax.com
Phone: +86 19129413844
Customer Support Hours: 24 hours a day, 7 days a week, including weekends and holidays.
Our support team is available around the clock. Completing a privacy request may require identity verification, review, or coordination with service providers. Requests are handled within the timeframes required by applicable law.