Shenzhen Zhuoshiman Technology Co., Ltd.
Shenzhen Zhuoshiman Technology Co., Ltd.
Arvellax™ is owned and operated by Shenzhen Zhuoshiman Technology Co., Ltd.
Owner: Zhuo Shitong
Phone: +86 19129413844
A706, Building A, Zhongshun Business Tower, 554 Longhua Industrial Road, Longyuan Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China
Return & Refund Policy
A Clearer Way to Handle Returns
This policy explains when you can request a return, how to start the process, who pays return shipping, how we resolve problems with an order, and when approved refunds are issued.
180-Day Return Request Period
You may request a return for an eligible purchase within 180 calendar days after delivery. Please contact us before sending an item back. The conditions below explain preference-based returns and the separate assistance available for damaged, defective, incorrect, or materially misdescribed items.
Request
Contact our support team with your order number, the item involved, and the reason for your request.
Return
Receive the return address, shipping instructions, and an explanation of any applicable shipping costs.
Refund
If a return is required, we inspect it after receipt. Approved refunds go back to the original payment method.
01 Return Eligibility
For a preference-based return, such as changing your mind or ordering an unwanted item, submit your request within 180 calendar days after delivery. The following conditions apply to these returns.
The item must be clean, complete, and free from customer-caused damage, modifications, or signs of continued use.
Opening the packaging and briefly checking the product's basic operation does not automatically prevent a return. The 180-day request period is not an unrestricted 180-day usage trial.
Include the supplied accessories, manuals, and components. Use the original packaging if available, or suitable protective packaging. Missing outer packaging alone will not automatically disqualify a return; tell us about missing components before shipping.
Provide your order number, receipt, or other information that allows us to verify the purchase. If you cannot locate the order number, contact us with the name and email used at checkout.
Problems with the product: The preference-return condition requirements do not prevent you from reporting a defect, damage present on arrival, an incorrect item, or a material discrepancy. An item does not need to be resalable to qualify for assistance with such a verified problem.
02 How to Request a Return
Email service@arvellax.com before shipping your return. Our customer support team is available 24 hours a day, 7 days a week.
Your request date matters: A request submitted within the 180-day window will not become late solely because our review or instructions arrive after that window. If you have already sent an item without instructions, contact us with the tracking details so we can help locate and assess the return.
03 Return Shipping Costs & Fees
Return shipping responsibility depends on the reason for the return. We will explain the applicable arrangement before you send the item.
If you change your mind, no longer want the item, or ordered it in error and the product was supplied correctly, you are responsible for the return shipping cost.
The amount depends on the carrier, package, and assigned return destination. We provide the return address before you arrange shipping so you can obtain a quote. Return shipping is not a fixed fee charged by Arvellax™.
The original shipping charge, if paid, is not refundable for a preference-based return, except where applicable consumer rights require otherwise.
For verified damage, defects, incorrect items, missing contents, or material discrepancies from the product description, we provide an appropriate refund, replacement, or return solution at no additional cost to you.
If we require a return, we provide a prepaid return method or another agreed arrangement covering necessary return shipping costs. Replacement shipping is also paid by us.
When the entire order is refunded because it was not supplied as ordered, we also refund the original shipping charge, if paid.
No restocking or return-processing fees: We do not charge these fees for eligible returns. We do not retroactively deduct an outbound shipping charge from an order that qualified for free shipping, including when a partial return reduces the retained order value below the original free-shipping threshold.
For a partial-order refund, the item refund is based on the amount actually paid for the returned or affected item after applicable discounts. We will explain any relevant shipping reimbursement and the refund breakdown. We will not make undisclosed deductions.
04 Damaged, Defective or Incorrect Orders
Please inspect your order after delivery and contact us if an item arrives damaged, is defective, is not what you ordered, has missing components, or is materially different from its description.
Describe the damage and provide photographs of the product and packaging where available. Retain the packaging during the review if possible.
Explain the fault and when it occurred. Relevant photographs or video can help us assess it. Contact us before attempting repairs or modifications.
Tell us what you ordered and what arrived. Include photographs of the received items, packaging, or shipping label where available.
Report visible shipping damage promptly, preferably within 72 hours of delivery. This helps us investigate with the carrier. Reporting later than 72 hours does not automatically disqualify your claim or limit applicable consumer rights. If particular evidence is unavailable, contact us to discuss another reasonable way to assess the issue.
After verification, we will explain the available refund or replacement options and whether a return is necessary. A return is not required for a refund if our team confirms that it is unnecessary. We will not require you to place a new paid order to receive an approved replacement for our error or a verified product problem.
For overdue shipments, suspected loss, carrier-confirmed loss, or tracking marked “Delivered” when the package has not been received, contact us for investigation under our Shipping Policy. A “Delivered” tracking status alone will not be used to automatically reject your claim.
05 Exceptions to Preference-Based Returns
The following restrictions apply to preference-based returns. They do not remove applicable rights relating to faulty, damaged, incorrect, or materially misdescribed goods.
A sale price or promotional discount alone does not make an otherwise eligible product non-returnable. If you are unsure about eligibility, contact service@arvellax.com before arranging return shipping.
06 Exchanges
For a preference-based exchange, contact us to arrange a return of the original item. You may then place a separate order for the replacement product you want. The preference-return shipping rules apply, and any new order is subject to the pricing and shipping terms shown at checkout.
Replacements for verified damaged, defective, incorrect, or materially misdescribed items are handled directly by our support team under Section 04, without additional product or replacement shipping charges.
07 Order Cancellations
To request cancellation, email service@arvellax.com within 12 hours after placing your order. Include your order number and the email address used at checkout.
Cancellation is subject to whether the order can still be stopped during fulfillment. A request submitted within 12 hours is not automatically confirmed. We will tell you whether the cancellation has been accepted.
If we accept cancellation of the entire order before shipment, we refund the amount paid, including any original shipping charge, without a cancellation fee. Approved cancellation refunds are issued to the original payment method within 10 business days.
If the order has shipped or can no longer be stopped, we will explain the available next steps and any applicable return options. Shipping-related changes and cancellations are also described in our Shipping Policy.
08 Refund Processing
When a return is required, we inspect the item after it reaches the designated return facility and notify you of the outcome. If a request is declined, we explain the reason and review any relevant information you provide.
The inspection period and refund processing period are separate. Contact us with your return tracking number if delivery to the return facility has been confirmed but you have not received an update. We will check receipt and explain the review status.
Original Payment Method · Up to 10 Business Days
Approved refunds are issued to the original payment method within 10 business days after approval. Refunds cover the eligible amount actually paid, including any shipping reimbursement described in this policy. Your bank or payment provider may require additional time to display the credit.
If more than 15 business days have passed since we notified you of refund approval and the credit has not appeared, contact service@arvellax.com. We will help check the refund status with the available payment records.
Business days for return-facility and payment processing are Monday through Friday, excluding applicable public holidays. Our customer support remains available 24/7; carrier, warehouse, and payment-provider processing may follow their own operating schedules.
09 Return Shipping Address
The return warehouse may differ from our registered company address. Please obtain return instructions before shipping so your item reaches the correct location.
Contact service@arvellax.com
Once your request is approved, we will provide the full return address, destination country, and shipping instructions. Please do not send returns to our registered company address unless our support team specifically instructs you to do so.
For preference-based returns, review the assigned destination and obtain a shipping quote before sending the parcel. Do not assume that a domestic return address will be available in your country.
Use protective packaging and retain proof of shipment. If a return is delayed or appears lost, contact us with the tracking details so we can review the situation and assist with the carrier inquiry. We assess the available evidence rather than automatically rejecting a return because tracking is incomplete.
10 Applicable Consumer Rights
This policy describes the voluntary return process offered by Arvellax™. Customers may also have mandatory cancellation, withdrawal, refund, or product-remedy rights under the laws applicable to their purchase.
Where those rights provide different eligibility requirements, deadlines, shipping reimbursements, or refund timing, the applicable mandatory requirements take precedence. Nothing in this policy limits rights that cannot lawfully be excluded.
Need Help With a Return or Refund?
Email service@arvellax.com or call +86 19129413844. Include your order number and a brief description of your request.
Customer support is available 24 hours a day, 7 days a week, including weekends and holidays.
Clear return guidelines, transparent costs, and support throughout your after-sales experience.