Return & Refund Policy
At Arvellax™, we want every customer to feel confident when shopping with us. If something does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.
1. Return Requirements
We provide a 30-day return period from the date your order is delivered.
To qualify for a return, your item must meet the following conditions:
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The product is in its original condition
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The item has not been used, worn, or altered
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Original packaging is included when applicable
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Proof of purchase is available
Returns that do not meet these requirements may not be accepted.
2. Requesting a Return
To begin a return request, please contact our customer support team:
Email: service@arvellax.com
Once your request has been reviewed and approved, we will provide the necessary return instructions.
Please note:
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Items should not be shipped back before receiving return approval
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Unauthorized returns may not be processed
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Return instructions must be followed carefully to ensure smooth handling
For any return-related questions, our support team is available to assist you.
3. Damaged, Defective, or Incorrect Orders
Please check your package carefully after delivery.
If you receive an item that is damaged, defective, or different from your order, please contact us as soon as possible with relevant details and supporting photos.
Our team will review the situation and help provide an appropriate solution.
4. Items Not Eligible for Return
Some products cannot be returned, including:
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Items that have been used or modified
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Personalized or customized products
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Products purchased outside the eligible return period
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Gift cards
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Clearance or final sale items
Shipping fees paid during checkout are generally non-refundable.
If you are unsure whether your item qualifies, please contact us before submitting a return request.
5. Exchanges
If you would like to receive a different item, we recommend the following process:
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Submit a return request for the original product
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Wait for return approval and completion
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Place a new order for the desired item
This allows your replacement order to be processed more efficiently.
6. European Union Customers
For orders delivered within the European Union, customers may have the right to cancel or return an order within 14 days after receiving the product.
To qualify:
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The item must remain unused
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Original packaging must be maintained
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Proof of purchase must be provided
This right applies according to applicable consumer protection regulations.
7. Refund Processing
After your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
Approved refunds will be:
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Returned to the original payment method
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Processed within approximately 10 business days
Please remember that your bank or payment provider may need additional time to complete the transaction.
If you have not received your refund after the expected processing period, please contact us at:
8. Return Information
A return authorization from Arvellax™ is required before sending any package back.
Please contact our support team first to receive the correct return instructions.
Company Name:
Guangzhou Yingjing Trading Co., Ltd.
Customer Support Email:
service@arvellax.com
Thank you for choosing Arvellax™.
We appreciate your trust and are committed to making your shopping experience simple, transparent, and enjoyable.