Shenzhen Zhuoshiman Technology Co., Ltd.
Shenzhen Zhuoshiman Technology Co., Ltd.
Arvellax™ is owned and operated by Shenzhen Zhuoshiman Technology Co., Ltd.
Owner: Zhuo Shitong
Company Phone: +86 19129413844
A706, Building A, Zhongshun Business Tower, 554 Longhua Industrial Road, Longyuan Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China
Shipping Policy
From Our Fulfillment Network to Your Door
This policy explains how your order is prepared, shipped, tracked, and delivered. It also sets out our shipping fees, estimated delivery times, cancellation process, and the assistance available if your shipment is delayed, damaged, missing, or delivered incorrectly.
Clear Shipping Information, Wherever Your Order Begins
Arvellax™ works with selected fulfillment facilities and logistics partners. Orders may be dispatched from our own or partner facilities, including locations outside your delivery country, depending on inventory availability and the delivery destination. An order is not necessarily shipped from a local warehouse in your country.
We accept orders for destinations available at checkout. Our registered company address is provided for business identification and is not necessarily the dispatch location or return warehouse.
Prepare
Orders are verified, prepared, and packaged before dispatch from the applicable fulfillment facility.
Dispatch
Your package is transferred to the carrier for delivery to the address confirmed with your order.
Track & Support
Tracking is provided after shipment, and our support team remains available to help with delivery concerns.
01 Order Processing & Shipping Fees
Orders are normally processed within 2–4 business days after payment is confirmed. Processing includes order verification, product preparation, and packaging. This period is separate from transit time.
Most orders are prepared for shipment within this period after payment confirmation.
Holidays, promotions, and unusually high order volume may require additional preparation time.
Applies when the merchandise subtotal after discounts is at least $50.00 USD, excluding taxes and shipping.
A flat fee of $5.99 USD applies per order when the merchandise subtotal after discounts is below $50.00 USD.
Business days: Monday through Friday, excluding applicable public holidays. Standard shipping rates apply to destinations accepted at checkout. Your shipping charge is displayed before payment. Free shipping does not include any applicable import duties or government charges.
If we expect processing to exceed 5 business days, we will contact you with an updated estimate and explain the available options, including cancellation and a refund if the order has not shipped. Any additional production time for a customized or made-to-order product will be disclosed before purchase.
02 Estimated Delivery Windows
The following transit estimates begin after your order has been dispatched. Please add the processing period when estimating the total time from purchase to delivery.
| Destination | Estimated Transit Time After Dispatch |
|---|---|
| United States | 10–15 business days |
| Canada / United Kingdom / Australia | 11–16 business days |
| Other supported destinations | 15–20 business days |
Example for U.S. orders: Standard processing of 2–4 business days plus transit of 10–15 business days gives an estimated total of 12–19 business days after payment confirmation. Busy-period processing may extend this estimate.
Delivery windows are estimates, not guaranteed arrival dates. Weather, carrier disruptions, public holidays, and customs procedures may affect delivery. These circumstances do not remove our responsibility to assist with delivery problems. If your order passes its estimated delivery window, please contact us for investigation.
03 Tracking Your Shipment
After dispatch, we will send a shipping confirmation email with available tracking information to the email address associated with your order.
04 Customs, Duties & Import Charges
International shipments may be subject to customs inspection, import duties, taxes, or other government charges in the destination country.
05 Address Changes & Cancellations
Please check your delivery details before placing an order. If you need to correct an address or cancel an order, contact us as soon as possible.
Submit address-change or cancellation requests within 12 hours after placing your order.
Include your order number, checkout email address, and the change or cancellation you are requesting.
A request is not confirmed until our team accepts it. Even within 12 hours, an order may have reached a fulfillment stage where it cannot be stopped or changed. We will confirm the status and explain the available next steps.
If we accept cancellation of the entire order before shipment, we will refund the amount paid, including any original shipping charge, without a cancellation fee. Approved refunds are issued to the original payment method within 10 business days. Your payment provider may require additional time to display the credit.
If the shipment can no longer be stopped, we will explain any available carrier options and the applicable process under our Return & Refund Policy .
If a customer-provided address error requires paid redelivery, we will explain the actual additional shipping cost and obtain your agreement before arranging it. If the address or fulfillment error was ours, we will cover the necessary correction or replacement shipping costs.
06 Delayed, Missing & Lost Shipments
If a shipment is delayed, appears lost, or shows an unexpected tracking status, email service@arvellax.com with your order number and tracking details. Arvellax™ will coordinate with the carrier or fulfillment partner to investigate. You do not need to obtain a formal carrier loss confirmation before asking us for help.
Tracking Has Not Updated
If tracking remains unchanged for an extended period, contact us with your order number. We will review the shipment history and request an update or trace from the carrier or fulfillment partner.
We will explain the available tracking information, any revised delivery estimate, and the next steps. If the package cannot be located or delivery cannot be completed, we will arrange an appropriate replacement or refund.
Delivery Is Overdue
Contact us if your order has passed the estimated delivery window. We will investigate the delay and provide available information about its cause and the expected next update.
Where additional delivery time is proposed, we will explain the revised estimate and available options. We will not require indefinite waiting for an order that cannot be delivered.
Package Appears Lost
We accept reports of suspected loss even before the carrier has formally declared a package lost. Our team will request an investigation and review the available shipping evidence.
If the package cannot be located or delivery cannot be completed, we will offer a replacement at no additional cost or a refund for the undelivered items. A formal carrier loss statement is not the only evidence we will consider.
Package Confirmed Lost
When the carrier confirms that a shipment is lost, we will offer a replacement at no additional product or shipping cost, or a refund for the lost items, according to your preference and stock availability.
If the entire order is lost and refunded, the refund will include the original shipping charge, if paid. We handle any carrier claim separately from the resolution offered to you.
07 Marked Delivered but Not Received
If tracking shows “Delivered” but you cannot locate your package, please check the delivery address, mailbox, safe-drop locations, building reception, and whether someone at the address accepted it. If it remains missing, contact us promptly.
08 Damaged, Defective or Incorrect Deliveries
Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, materially different from its description, or missing from the package, contact service@arvellax.com with your order number and a description of the issue.
Reporting the Issue
Where reasonably available, include photographs or video of the affected item, packaging, and shipping label. Retain the packaging while the matter is reviewed if possible.
If you cannot provide particular evidence, contact us so we can discuss another reasonable way to assess the issue.
No Additional Cost for Verified Problems
For verified damage, defects, incorrect items, missing contents, or material discrepancies, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.
We cover replacement shipping. If a return is required, we will provide a prepaid return method or another agreed arrangement covering necessary return shipping costs.
Please report visible shipping damage promptly, preferably within 72 hours of delivery. Early reporting helps the carrier investigation. Reporting later than 72 hours does not automatically disqualify your claim or limit applicable consumer rights.
If the entire order is refunded because it was damaged, defective, incorrect, or otherwise not supplied as ordered, we will also refund the original shipping charge, if paid. For a partial-order issue, we will explain the refund amount and any applicable shipping reimbursement before finalizing the resolution.
Please do not return items to our registered company address without instructions. If a return is needed, our support team will provide the appropriate return destination and shipping instructions.
09 Shipping-Related Refunds
Approved refunds for cancellations, lost shipments, or other qualifying shipping issues are issued to the original payment method within 10 business days after approval. Your bank or payment provider may require additional time before the credit appears.
If more than 15 business days have passed since refund approval and you have not received the credit, email service@arvellax.com so we can help check the refund status.
General returns, including the 180-day return request period and applicable eligibility conditions, are explained in our Return & Refund Policy . Nothing in this policy limits consumer rights that cannot be excluded under applicable law.
We’re Here to Help With Your Order
For processing, tracking, delivery, or shipment concerns, contact service@arvellax.com . Include your order number, the email address used at checkout, and a brief description of the issue so our team can locate your purchase and assist you.
Clear shipping information, carefully prepared orders, and support throughout your delivery journey.